Community Enhancement Division is under the direction of the Police Department. The Division consists of a Supervisor and one full-time Community Enhancement Officer.
The focus of Community Enhancement is to investigate violations of laws or ordinances relating to public health, safety and welfare, the operation of businesses, consumer protection, building standards, land-use regulations and other municipal interests. Community Enhancement works in conjunction with the Planning Division, Building Division, Public Works Department, the Police Department, Community Services Department, the County Health Department, Vector Control, and any other public agency as needed. Community Enhancement Officers typically respond to complaints filed by citizens. However, they also conduct proactive enforcement when necessary.
The typical process begins with a complaint from a citizen or by city staff observing a problem. The primary goal of Community Enhancement in West Covina is to determine if there is a violation, and then to seek voluntary compliance to correct the violation. The majority of residents or business owners are very cooperative and quickly correct the issue with support and guidance from Community Enhancement staff. If voluntary compliance does not work or in the case of serious or repeat offenders; Correction Notices, Administrative Citations, Public Nuisance Hearings, Office Conferences, Inspection and Abatement Warrants, Criminal Citation or any other remedy available to the City may be used to achieve compliance.