Complaint Process
Our Complaint Process
As with all people-oriented businesses, misunderstandings arise regarding the lawful role of police officers in handling various situations. For this reason, we encourage you first to seek out an on-duty supervisor to discuss your complaint as a suggested initial step in the complaint process. The on-duty field supervisor and/or Watch Commander can be reached by telephone at (626) 939-8500 or in person by visiting our station lobby (1444 W. Garvey Ave, West Covina, CA 91790) and requesting to speak with them about your concerns. This suggestion is offered as a means to help alleviate any misunderstandings about the employee’s actions in a given situation, and oftentimes leads to an early and satisfactory resolution. If your complaint cannot be settled to your satisfaction after speaking with the supervisor, the next step is for you to complete the complaint form.
We highly recommend speaking with a supervisor or a watch commander.
File a Complaint
The mission of the West Covina Police Department is to provide the highest quality of police service to our citizens, which includes the prompt and thorough investigation of personnel complaints. The Department has established investigative and disciplinary procedures that will not only subject personnel to corrective action when improper conduct is determined but will also serve to vindicate personnel from unwarranted charges or criticism when duties are properly performed. Findings resulting from these investigations also help to improve the overall quality of service our Department provides to our community. For your convenience, personnel complaint forms are available in English and Spanish. The West Covina Police Department also provides translation services to assist in the complaint process. Complaint forms can be located in the Police Department Lobby.
Formularios de denuncia del ciudadano
La misión del Departamento de Policía de West Covina (West Covina Police Department) es brindar un servicio de policía de la más alta calidad a nuestros ciudadanos, lo que incluye la pronta y exhaustiva investigación de las denuncias de los ciudadanos. El Departamento ha establecido procedimientos investigativos y disciplinarios que no sólo someterán al personal a medidas correctivas cuando se determine una conducta indebida, además servirán para defender al personal de los cargos o las críticas sin justificación cuando las funciones se desempeñen correctamente. Las conclusiones derivadas de estas investigaciones también ayudan a mejorar la calidad general del servicio que el Departamento le brinda a nuestra comunidad. Para su comodidad, los formularios de denuncia del ciudadano están disponibles en inglés, español, tagalo y chino. El Departamento de Policía de West Covina también brinda servicios de traducción para ayudar al ciudadano en el proceso de denuncia. Los formularios de denuncia del ciudadano se pueden encontrar en la recepción del Departamento de Policía.