FOR EMERGENCIES AND CRIMES IN PROGRESS
ALWAYS CALL 9-1-1.
Q: What are the hours of operation of the West Covina Police Department?
A: The West Covina Police Department is a 24-hour facility.
Q: What is the address and phone number?
A: The location is 1444 W. Garvey Avenue, West Covina, CA 91790. The non-emergency
phone number is (626) 939-8500.
Q: How do I contact the Court?
A: The Superior Court located at the West Covina Citrus Courthouse is a separate
government entity. Please visit this website for more information.
Q: How can I report an issue in my neighborhood?
A: Email or call the Service Area Lieutenant that handles your area of the City.
Contact information is listed
Q: Can I report information over the telephone without leaving my name?
A: Yes. The Police Department has a 24-hour Crime Hotline, at (626) 939-8688. The
purpose of this Hotline is to allow community members to leave a message reporting
crimes, suspicious activities, or neighborhood safety concerns, any time, discreetly
and confidentially. This information is reviewed and investigated by a Detective,
and callers can choose to remain anonymous or request to be contacted for follow-up.
Q: Can I report a tip via text message or online?
A: Yes. To send an anonymous tip via text message to the West Covina Police
Department, text TIPWCPD and your tip to 847411 (TIP411). You
can also submit the tip online here.
Q: How can I report graffiti?
A: If you witness someone actively marking graffiti, call 9-1-1 immediately, and
you could be eligible for a $100 reward. If you spot old graffiti anywhere
in the City, please email firstname.lastname@example.org
or call the graffiti hotline number at (626) 939-8800 for removal. Email is preferred
for faster clean up response and tracking purposes.
Q: How do I get cash for reporting graffiti?
A: If you see someone in the process of marking graffiti, immediately call
9-1-1, report the information, and let the Police handle it from there (you can
choose to remain anonymous, but you will have to call back 1 hour later to follow
up). If the graffiti vandals are arrested based on your call, you will be
given a $100 cash reward which you receive in person at the Police Station.
Since this program began in 2007, dozens of rewards have been paid for arrests resulting
from resident calls.
Q: How do I pay for a traffic ticket or parking ticket?
A: The West Covina Police Department does
NOT accept traffic (moving) ticket payments. All payments and
hearing dates for traffic (moving) tickets
are handled by the Superior Court located at the West Covina Citrus Courthouse,
which is a separate government entity. Please visit this website for more information.
Payments for parking tickets are
accepted online, via telephone, or at the City of West Covina Finance Department.
Tickets/citations must be paid by their due date to avoid late
Parking ticket payments are accepted online here.
Parking ticket payments are accepted via telephone by calling
Parking ticket payments may be mailed to or paid in person
at the City of West Covina Finance Department, located at City Hall,
1444 W. Garvey Avenue,
CA 91790, 3rd Floor, Room 308. The Finance payment telephone
number is (626) 939-8462, and their hours are Mon-Thurs
8:00 am- 5:30 pm (Closed Fridays). The following
forms of payment are accepted in person at the City of West Covina Finance Department:
Cash, Check, Money Order, Visa, MasterCard, Discover and debit cards with these
credit card logos. Credit card payments are accepted upon verification of
You can also mail your parking payments to: City of
West Covina, Parking
Citations, P.O. Box 1142,
CA 91793. Please write citation number on
your check or money order. No extensions are given
and there are no partial payments for citations. Postmarks are
accepted. Please do not mail cash.
Q: What if I lost the citation?
A: If you need to retrieve information about a citation,
such as the citation number, address to send payment, information about how to request
a review or to check the status of a citation that has been paid or dismissed, you
can reach the citation Parking
Center at 1-800-535-2421. The
Service Center phone number is an automated system and should provide you
with selections on their menu to assist your particular needs. If no option
is available for your unique information, 0 may be dialed after the options are
presented to connect you to an operator who can further assist you. Personnel
at the desk of the Police Department do not have access to detailed information
about parking citations.
Q: What if I paid the citation but the DMV shows that
it is still pending and won’t register my vehicle?
A: There are several things that can cause this situation.
The first is that the original citation payment was made after the maximum 21-day
period and therefore increased due to additional penalties. The partial payment
of the increased amount would have been received, but the citation would still be
referred to DMV for collection because of the balance due. In this case, the total
amount is still due to the DMV. It is advisable to pay the total fine amount to
DMV so that the vehicle registration won’t be delayed, causing additional fees.
The original payment can then be refunded if proof of that payment can be provided.
To receive a refund of this nature, contact the City of West Covina Finance Department
at (626) 939-8462. The second possibility for this to occur is that an error
was made when posting the original payment and it was not credited to the correct
citation. If you have proof of payment for a citation that the DMV is showing
due on the vehicle’s registration, contact the City of West Covina Finance Department
at (626) 939-8462.
Q: How can I dispute my citation?
A: If you feel you have been issued a parking citation in error, or the
violation should not have been issued because of a variance or some other extenuating
circumstance, you can request a review of the citation by completing this form. If you already submitted the request for Parking
Contest Review, you can track the status online here.
Or, you can send your request via mail to: City of West Covina PD Admin Review, P.O.
Box 1142, West Covina,
CA 91793. The review request should include the name
address and phone number of the person requesting the review and a
complete explanation including any evidence available of why you feel
the citation was issued in error. It is important to include all information helpful
to your position because there will not be an opportunity to add information for
the reviewers consideration after the fact. Forms are available 7 days a week
at the West Covina Police Department, (626) 939-8500.
Reviews must be requested
in writing within 21 days of the violation and the request must be sent to
the processing company that maintains the citation records. Requests received that
are postmarked outside the 21-day period will not be reviewed.
Below are two examples.
Handicapped Placard -
You were issued a citation for being parked in a Handicapped Space but you do have
a placard and just forgot to hang it up. Include in your request for review an explanation
of what occurred, a copy of the issued placard (must not be expired), a copy of
the DMV registration for your placard (this will prove that it was issued before
the date of the violation), a signed letter from the registered owner of the placard.
This may be a different person than the driver of the vehicle. The registered owner
must state that he/she was in fact in the vehicle, at the location, on the date
and time the citation was committed, and include a photocopy of the placard owners
ID or driver’s license. Requests for dismissals received outside the 21-day period
will not be reviewed.
No Current Tabs -
A citation for this violation is sometimes issued even when the vehicle is currently
registered if the owner forgets to put the new tabs on the plate, or if the tabs
are stolen without the owner realizing they are missing. In these cases, the violation
can be reduced to a nominal administrative fee by making the correction and having
the back of the citation signed by a law enforcement officer. If the vehicle was
not currently registered, the violation can be signed off if proof of current registration
is provided and the back of the citation is signed by a law enforcement officer
within 21 days of the violation. Corrections can also be signed off at the business
desk of the police department during business hours. Once the citation is signed
off, the reduced fine amount indicated on the back of the citation can be sent to
the processing company. This procedure is the same for any correctible equipment
violation. Reduced fines will not apply to payments received outside the 21-day
Q: What happens when the citation is reviewed?
A: A review of the citation is made by an City of West Covina
Police Department employee. Items considered during the review process included
the information provided in the letter requesting the review, any notes or photographs
that may have been taken by the issuing officer, computer records checks of DMV
information, computer records of any parking variances granted by the City at the
time of the violation and any other evidence available. The results of the review
will be provided as either dismissed or upheld. If the violation is upheld, a brief explanation will be provided.
It should be noted that the findings of first level reviews
are generally based on facts presented and do not show consideration to issues such
as being late for appointments, being within sight of the illegally parked vehicle,
or lack of other convenient parking.
Q: What if the citation is upheld and I still don’t agree?
A: There will be information on the letter explaining that
a second level hearing may be requested if you do not agree with the results of
the review. You may request the second level hearing by indicating either an In
Person or an In Writing hearing on the form and returning it to the Parking Enforcement
Center at the above address
within 15 days of the mailing of
the notification letter. Requests received outside the 15-day period will not be
Q: Why can’t I get the results at the hearing?
A: The hearing examiner may need to conduct further research
into the Vehicle Code, collect additional statements, or survey locations before
ruling on some citations. For this reason,
all results will be sent in writing.
Q: What if the hearing officer upholds the citation and
I still don’t agree?
A: In this extreme case, you may file a civil case with
the local court. You must file your case
within 30 days of the Examiner's
verdict and pay all fees required by the court. If the court decides in your favor,
any and all penalties, including court fees, will be refunded to you when the City
receives written judgment. If judgment is in favor of the City of
West Covina, the action is ended and all penalties
If you have any questions regarding filing a civil case, please contact the West
Covina Superior Court at (626) 813-3236.
Q: What if I can’t or don’t want to register a vehicle?
A: All vehicles on public roadways or roadways subject to
California Vehicle Code enforcement must be currently registered. If you have moved
the vehicle to private property, filed for a non-operational permit, or are donating
the vehicle to charity, the full fine amount can be paid, and there is no need to
have the citation signed off.
Q: How can I obtain a copy of my traffic accident report?
A: If your accident occurred after September 1, 2009, you can obtain your report
online at this website.
You will need to know either the report date and last name, or report number and
last name. With a computer, printer, internet access, and a credit card, you
can purchase the report for $2.50 immediately--that fee goes to an external company
offering this service. Reports before September 1, 2009 are available in person
at the Police Station.
Q: How do I report a vehicle that is parked illegally or has been abandoned?
A: Call the Traffic Unit at (626) 939-8555 and they will arrange for vehicle abatement
Q: What are the designated truck routes in the City of West Covina?
A: The City of West Covina's designated truck routes are available here.
Q: Are crime statistics for the City of West Covina published?
A: Yes. The Federal Bureau of Investigation collects and publishes crime
statistics nationwide in their Uniform Crime Report.
A table showing crime statistics for all California cities is available here.
Q: How much are copies of police reports?
A: There is no charge for reports unless they are specially retrieved from off-site
Q: How can I get my impounded or stored vehicle returned to me?
A: Release forms for stored, impounded, or recovered stolen
vehicles may be obtained from the Records Division at the Police Department 24 hours
a day, 7 days a week. Proof of current ownership and registration and a valid
driver's license are required.
Vehicles impounded pursuant to California Vehicle Code Section 14602.6
(suspended, revoked, or unlicensed drivers) will be held 30 calendar days.
Vehicle owners may contest the validity of a vehicle impound or request consideration
for early release of a vehicle being held for 30 days by contacting the Traffic
Division at (626) 939-8555 during regular business hours (Mon-Fri, 8:00
am- 5:30 pm).
Q: How much is the fee for an impounded or stored vehicle?
A: The vehicle release fee is $170.00 payable in person at the West Covina
Police Department. Only cash is accepted, in that exact amount. No vehicle
release fee is charged when the storage was due to the vehicle being a recovered
After paying the vehicle release fee at the West Covina Police Department, towing
and storage fees are charged by the tow company. The City of West Covina currently
utilizes the following two towing companies: Bob’s Towing, 19135 E. San Jose
Ave., Rowland Heights, CA 91748, telephone: (626) 965-2407; Royal Coaches Towing
14827 Ramona Blvd, Baldwin
Park, CA 91706, telephone: (626) 960-1824.
Q: Does the West Covina Police Department offer fingerprinting services?
A: The West Covina Police Department does not provide this service at this time.
You may get further information on locations that provide the service by following
the link to this website.
Q: When does a child have to be in a child safety seat?
A: Please visit this
website for more information.
Q: Who can I contact for release of my property?
A: Please contact the Evidence Section for an appointment at (626) 939-8573.
Q: What is the process for Registrants?
A: All persons required to register with the West Covina Police Department pursuant
to criminal conviction must contact the West Covina Police Department for an appointment
at (626) 939-8661.
Q: If I have a criminal record, how do I get a copy of my record?
A: The State of California Department of Justice has your criminal record information.
You must provide them your fingerprints and pay a fee. An information sheet is available
at the Police Department's front counter.
Q: How can I get a criminal clearance letter for the Immigration and Naturalization
A: If you are currently a resident of the City of West Covina or have lived in the
City, the West Covina Police Department will do a local criminal history search
on you within our city jurisdiction only. If there is no criminal history on you
within our jurisdiction, a letter will be made indicating to the INS that there
is no adverse information found on you. There is an administrative fee of $8.00
for the letter, which must be paid by cash, check or money order only. The letter
can take up to ten days to receive.
Q: What are the fees/time frames for Subpoenas?
A: Subpoenas for records should be served to the Custodian of Records. The exact
amount due will be determined prior to the reproduction of documents. However, please
attach a check (minimum amount $15.00) to the subpoena upon delivery. Subpoenas
for police department personnel appearances should be served to the Court Liaison
CSO with a check for the $150.00 fee for each day of appearance, per each Officer.
Civil subpoenas require 15 days between the date of service and actual appearance,
as required, to allow for adequate notification.